Selective Compliance

Society is becoming driven more and more by rules rather than common sense, some say.
Someone, somewhere screws up. The fix is to make a rule.

"Stop thinking."

"Don't use common sense."

"It is proven that past behaviour causes this problem so just follow the rule."

All these are good points and on the whole create a better operation But....

Too many rules - especially ones that are perceived as stupid or non applicable - can diminish the buy in of crews. Selective compliance happens when the crew start deciding which rules they will follow and which ones they won't.

It is up to those in charge to make sure that not only the rules are being followed but to ensure buy in. They do this through communication and follow up to have the crew understand the value of the rule and to affirm it actually does make sense.

In Search of the Perfect Crew